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Richard Siler - McIntosh Associates Richard Siler began his call center career with American Airlines’ outsourcing subsidiary providing budget and operations support for the company’s cargo and reservations networks
Call Center Insight - McIntosh Associates Call center insight and resources providing white papers, research, and essential tools for call center management, optimization and training
Call Center Consulting - McIntosh Associates McIntosh Associates is a call center consulting firm specializing in customer interactions across multiple communication channels We offer our clients highly specialized expertise for call center site selection, sourcing RFP management, call center talent recruitment and retention, workforce management process design and optimization, scorecard design, call center performance management
Beverly McIntosh - McIntosh Associates Beverly McIntosh President and Managing Partner of McIntosh Associates, began her call center career in 1977 with American Airlines
Call Center Industry Expertise - McIntosh Associates The key processes that drive call center optimization are not necessarily industry specific Our expertise is a horizontal skill, applicable across multiple industries, which can be customized to each client’s nuanced needs
Mandy Harshman - McIntosh Associates Mandy Harshman began her call center career at EDS as a Marketing Specialist in the Customer Service Technologies group
Hospitality and Travel Call Center Consulting - McIntosh Associates We help customers in hospitality, travel, transportation and logistics improve call center operations in turbulent times McIntosh has significant experience with reservations, loyalty program management, consumer relations, technical and web support, and customer service operations
Contact McIntosh Associates | Call Center Consulting Firm We’d love to hear from you If you would like to contact McIntosh and Associates or would like to request more information, please provide us with your contact information below and we will send you a return email within two business days