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Having Trouble With Your Internet or Wi-Fi? (Wi-Fi 101) If yes, then test the speed with only 1 device connected to the router wirelessly (Wi-Fi) If there is a big difference, then wireless connection is the issue Proceed to section 3 If no, and your hard wired is either as slow as the wireless connection, or isn’t in line with your subscribed service, then you can proceed to login to the myAT T app to further diagnose the issue using the Fix