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Lucet WebPass Effective November 1st, 2025, authorizations related to care for SCAN members will no longer be supported through the WebPass portal and will need to be submitted via Fax (800-411-0671) or email (UMCCMDEPARTMENT@scanhealthplan com) to SCAN directly Authorizations for all other supported health plans may continue to be submitted via WebPass
Lucet WebPass This form is designed for contact with our WebPass support team We respond to questions regarding creating and accessing WebPass accounts *To reset your password, select "Forgot Password?" on the WebPass homepage *
Your Online EAP Resource Center Your Online EAP Resource Center Lucet wants to make sure your employee assistance program is front and center when it is needed the most We offer the tools and resources needed to properly promote this important benefit to your employees Our goal is to educate them on what their EAP program entails, and how it can assist them and their household members in a time of need
Provider Directory Search - ndbh. com Member ID not found – New Directions does not manage the provider network Please search for providers in Blue Card or contact your Home Plan (Note: The information you receive does not guarantee your benefit coverage Please verify your benefits and eligibility by calling the telephone number listed on the back of your health insurance card )
Provider WebPass - ndbh. com For individual providers, facilities or groups wanting to access the New Directions WebPass system you will need to obtain a username and password You can request this by emailing
Microsoft Word - EAP Affiliate Manual Revised 6-18-19 New Directions provides integrated managed behavioral health services, employee and student assistance programs, organizational consulting, and health coaching to 16 million members within 2500 clients in all 50 states and internationally