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Lucet WebPass Effective November 1st, 2025, authorizations related to care for SCAN members will no longer be supported through the WebPass portal and will need to be submitted via Fax (800-411-0671) or email (UMCCMDEPARTMENT@scanhealthplan com) to SCAN directly Authorizations for all other supported health plans may continue to be submitted via WebPass
Your Online EAP Resource Center Your Online EAP Resource Center Lucet wants to make sure your employee assistance program is front and center when it is needed the most We offer the tools and resources needed to properly promote this important benefit to your employees Our goal is to educate them on what their EAP program entails, and how it can assist them and their household members in a time of need
Lucet WebPass This form is designed for contact with our WebPass support team We respond to questions regarding creating and accessing WebPass accounts *To reset your password, select "Forgot Password?" on the WebPass homepage *
Provider Directory Search - ndbh. com Member ID not found – New Directions does not manage the provider network Please search for providers in Blue Card or contact your Home Plan (Note: The information you receive does not guarantee your benefit coverage Please verify your benefits and eligibility by calling the telephone number listed on the back of your health insurance card )
Provider WebPass Access Request Form The WebPass website will allow you to request authorizations, provide clinical information, contact New Directions Provider Relations, and other useful services
Provider WebPass - ndbh. com For individual providers, facilities or groups wanting to access the New Directions WebPass system you will need to obtain a username and password You can request this by emailing
Appeal Post Discharge Authorization (Retrospective) After selecting “New Request,” facilities with multiple addresses will be required to select the address where the member is being treated If you are unable to find the correct address from the drop-down list, please follow the links under the Demographics section of webpass ndbh com