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Contact Us - NZ Post Contact Us Last updated: October 07 2025 Make an online enquiry Please choose the best enquiry form for your situation so we can assist you quickly NZ Post In NZ Overseas: +64 9 977 0102 Mon - Fri 8 am - 5 30 pm
Tracking your international Parcel - NZ Post What can I do if I was never given a tracking number, or my item was not sent on a tracked service? If your parcel does not have a tracking number or was not sent on a tracked service, you will not be able to use New Zealand Post's or an overseas postal organisation's tracking tool to track the item International Air Registered serviced items coming into New Zealand from overseas will not
Tracking - NZ Post The overseas postal service will contact NZ Post to update the address details Tracking numbers used by NZ Post for international parcels have the following format: "2 letters 9 numbers 2 letters", e g EA123456789NZ What Happens Next Your parcel's delivery address will be updated and will be relabelled with the new address
Tracking your domestic parcel (s) - NZ Post New Zealand Post’s online tracking tool allows you to track your parcels If you have a New Zealand Post online account, you can receive tracking notifications, choose to name your parcel, redirect your package to another address or to a parcel pick-up point, add delivery instructions, or provide authority to allow our courier to sign for and
Mail Redirection - NZ Post Mail from your overseas address to a New Zealand address If you have moved to New Zealand from an overseas address,the redirection must be put in place with the postal operator in your country of origin Mail being redirected to an addressoutside the NZ Post network(eg, a Box operated by another New Zealand postal operator) Newspapers and circulars
PO Box - NZ Post To apply, you will need to visit your local post shop At the post shop, you will need to bring the following: Complete the “Application for a PO Box or Private Bag” form Show proof of ID (e g Drivers Licence, Passport, etc ) If applying for a business, you will need to bring a letter on business letterhead
Parcel status on the NZ Post tracking tool Parcel status on the NZ Post tracking tool Last updated: October 31 2024 Our Tracking service displays information collected by NZ Post or other international postal services and service providers Dates and times displayed can be affected by time zone differences This table shows the most common status for parcels in our Tracking service
Tracking your international Parcel - NZ Post If your parcel does not have a tracking number or was not sent on a tracked service, you may not be able to use New Zealand Post's or an overseas postal organisation's tracking tool to track the item International Air Registered items coming into New Zealand from overseas will not show any tracking information
What does my tracking status mean? - NZ Post What does my tracking status mean? Last updated: May 04 2023 This table shows the most common status for parcels in our Tracking service Dates and times displayed can be affected by time zone differences