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What Is Quality? | ASQ Level two quality products and services need only satisfy customer expectations The authors discuss the philosophies of eight quality experts - Crosby, Deming, Feigenbaum, Ishikawa, Juran, Pirsig, Shewhart, and Taguchi - each of whose definition of quality is presented in sidebar articles
Learn About Quality - ASQ Explore the concepts, tools, applications, and technical terms that make up the world of quality For more definitions, browse the online glossary of quality terms, acronyms, and key people in the history of quality
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Quality Resources - ASQ American Society for Quality’s (ASQ) Quality Resources is your one-stop online library of information related to quality Access more than 75 years’ worth of content for all experience levels
About ASQ: Who We Are | ASQ ASQ is a global community of experts and the leading authority on quality in all fields, organizations, and industries
What Is Service Quality? - my. asq. org Service quality is about closing the gap between what customers expect and what they actually experience If reality meets or exceeds expectations, satisfaction follows
What is a Quality Management System (QMS)? | ASQ Quality management systems (QMS) play an important role in the continuing improvement of organizations Learn the history and benefits of QMS at ASQ org