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Learn About Quality - ASQ Explore the concepts, tools, applications, and technical terms that make up the world of quality For more definitions, browse the online glossary of quality terms, acronyms, and key people in the history of quality
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Quality Resources - ASQ The world's most comprehensive collection of quality resources American Society for Quality’s Quality Resources is your one-stop online library of information related to quality
What Is Service Quality? - my. asq. org At its core, service quality is the customer’s perceived difference between the benefits they expect and the benefits they actually receive Unlike products, services are intangible: you can’t touch them, store them, or own them
What is a Quality Management System (QMS)? | ASQ Quality management systems (QMS) play an important role in the continuing improvement of organizations Learn the history and benefits of QMS at ASQ org