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What Is Quality? | ASQ Level two quality products and services need only satisfy customer expectations The authors discuss the philosophies of eight quality experts - Crosby, Deming, Feigenbaum, Ishikawa, Juran, Pirsig, Shewhart, and Taguchi - each of whose definition of quality is presented in sidebar articles
Quality Resources | ASQ The world's most comprehensive collection of quality resources American Society for Quality’s Quality Resources is your one-stop online library of information related to quality
Learn About Quality - ASQ Explore the concepts, tools, applications, and technical terms that make up the world of quality For more definitions, browse the online glossary of quality terms, acronyms, and key people in the history of quality
What is a Quality Management System (QMS)? | ASQ Quality management systems (QMS) play an important role in the continuing improvement of organizations Learn the history and benefits of QMS at ASQ org
Excellence Through Quality | ASQ Have a Standards Question? Ask the Experts! Submit your technical questions about an international or American national standard to our panel of seasoned quality professionals
Quality Resources | ASQ Quotes from Quality Gurus, philosophers, award winners, authors, entertainers, athletes, and ASQ members and quality practitioners, they are offered to support, inspire, and motivate you to seek quality in all of your endeavors
How to Select Quality Performance Metrics Measures | ASQ Learn how to correctly select, understand, and utilize quality performance metrics and measures in production and customer service scenarios Learn more by visiting ASQ org
What is a Fishbone Diagram? Ishikawa Cause Effect Diagram | ASQ A fishbone diagram, sometimes referred to as a cause-and-effect diagram or an Ishikawa diagram, is a quality tool that helps users identify the many possible causes for a problem by sorting ideas into useful categories