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Learn About Quality - ASQ Explore the concepts, tools, applications, and technical terms that make up the world of quality For more definitions, browse the online glossary of quality terms, acronyms, and key people in the history of quality
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What Is Service Quality? - my. asq. org At its core, service quality is the customer’s perceived difference between the benefits they expect and the benefits they actually receive Unlike products, services are intangible: you can’t touch them, store them, or own them