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What Is Quality? | ASQ Level two quality products and services need only satisfy customer expectations The authors discuss the philosophies of eight quality experts - Crosby, Deming, Feigenbaum, Ishikawa, Juran, Pirsig, Shewhart, and Taguchi - each of whose definition of quality is presented in sidebar articles
7 Basic Quality Tools: Quality Management Tools | ASQ The seven basic quality tools—also known as the old seven, the first seven, the basic seven, the classic seven, and the seven quality control tools—are simple yet effective and should be included in every quality professional’s toolbox
Excellence Through Quality | ASQ Want to Get ASQ Certified? ASQ Certifications are designed to help you advance your career, improve your organization, and prepare you to be a more accomplished and effective quality-focused professional Find out which Certification is right for you!
Learn About Quality - ASQ Explore the concepts, tools, applications, and technical terms that make up the world of quality For more definitions, browse the online glossary of quality terms, acronyms, and key people in the history of quality
Quality Assurance vs Quality Control: Definitions Differences | ASQ While quality assurance relates to how a process is performed or how a product is made, quality control is more the inspection aspect of quality management An alternate definition is "the operational techniques and activities used to fulfill requirements for quality "
ISO 9000 Series of Standards - What is ISO 9000? | ASQ ISO 9000 is defined as a set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements needed to maintain an efficient quality system
Demings 14 Points: Total Quality Management Principles | ASQ Deming’s 14 Points on Management, or the Deming Model of Quality Management, a core concept on implementing total quality management (TQM), is a set of management practices to help companies increase their quality and productivity
What is a Quality Management System (QMS)? | ASQ A quality management system (QMS) is a structured framework that defines and documents an organization’s processes, procedures, and responsibilities for achieving quality policies, practices, and objectives