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Help and Support | Qantas Online help and support for frequently asked questions on Qantas Bookings, Baggage, Check-in, Manage booking, Frequent Flyer, Qantas Club and how to contact us
View flight bookings made online - Qantas You can view your booking online before travel at Manage booking by entering your booking reference and last name Your booking reference consists of six letters and numbers and can be found on your e-ticket itinerary If you booked directly with Qantas your booking reference will not include numbers zero (0) or one (1) Once you’ve retrieved your booking, you can: Update your contact
Manage Booking | Qantas Help and Support Find answers to your Manage Booking questions From seat selection, change flights, upgrade flights, meal selection and more
Check-in | Qantas Help and Support Find answers to your check-in questions From Online, at the airport or on your mobile check-in and more
Logging in to your Frequent Flyer account - Qantas The log in box will also appear when you visit any secure Frequent Flyer pages In the log in form, once you enter your last name, Frequent Flyer number, PIN and select 'Log in', a pop-up will appear to advise you that an SMS with a verification code has been sent to the mobile phone number you've registered with us View more information about our two-factor authentication process To login
Fare rules and different fare types - Qantas When booking a flight on qantas com, you can find the fare rules by clicking on the fare name in the search results table You have the option to compare the rules of different fares for the same flight For bookings made through other channels: Contact your local Qantas office View conditions for oneworld round the world fares If you booked through a travel agent or third party, contact
Check-in options - Qantas To ensure your journey through the airport is as seamless as possible, make sure you check in for your flight before you arrive at the airport Using your booking
Making special requests or special assistance - Qantas If you have special requirements or need assistance during your journey, here are all the options available to you: Dietary Requirements and Sporting Equipment: Check the latest information on dietary required meals for selected services For Qantas flights, you can indicate dietary and sporting equipment requirements online through Manage Booking After entering your booking reference and last
Baggage Information - Qantas Checked baggage - see the included allowance for domestic and international travel Flights to North and South America - see the included allowance by cabin and Frequent Flyer tier International flights - (excluding North and South America) - see the included allowance by cabin and Frequent Flyer tier Australian domestic flights - allowances for domestic travel on Qantas and QantasLink one