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Ancestry Account Ancestry® Account Easily find answers to all of your account related questions
Signing in to and out of Your Ancestry® Account To sign in, go to Ancestry com and click SIGN IN Enter your login details and click Sign in To sign out, in the top-right corner of any Ancestry page, click your name or username and then click Sign out
Signing in to and out of Your Ancestry® Account Need more help? Get help from Apple You're signed in Enjoy using Ancestry! If you’ve signed in on a public computer or mobile device, remember to sign out of Ancestry when you’re done Signing out In the top-right corner of any page on Ancestry, select your name, username, or profile picture and choose Sign Out Troubleshooting Forgot
Ancestry® Account Ancestry® Discounts for AARP Members “Willing to Help” Badge Finding your Apple Relay Email Managing Your Cache and Cookies If Ancestry is not displaying correctly, automatic sign in no longer works, or pages are freezing or loading slowly, try clearing your temporary internet files (cache and cookies)
AncestryDNA® Matches Why are my shared matches locked? Shared matches are now part of AncestryDNA Plus™ and Ancestry family history memberships To unlock access to shared matches, purchase an AncestryDNA Plus™ or Ancestry family history membership Why can’t I see common ancestors or matching surnames and birthplaces in matches’ trees anymore?
Two-step Verification - Ancestry. com Shared account Each Ancestry account is intended for only one user, and two-step verification allows only one phone number or email address to be used for verification purposes Multiple accounts connected to the same email address If you have more than one Ancestry account associated with the same email address, you can select which account
Sign in to Ancestry Sign in to Ancestry Email or username Password Sign in Don't know your password?
Knowledge: Ancestry® App Installation Sign in Guide Tap Sign Out Troubleshooting Device not compatible: If you see a message in the App Store or Google Play Store that says the Ancestry app is not compatible with your mobile device, try checking for device updates (step 4) If your phone or tablet is up to date and you still see that message, the app will not install on that phone or tablet
Locating AncestryDNA® Results If these aren’t your results, sign out and sign back into your account, or, check out Switching AncestryDNA® Tests in the Ancestry® App If your kit is still being processed, you’ll see a progress bar with its current status
What can we help you with? - Ancestry. com Visit Ancestry Support to get help online for your Ancestry account and learn how to find genealogy resources with step-by-step guides