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Route: Track Everything In One Place Track Everything You Order in the Route App Get shipping notifications and real-time status updates on any delivery
How to file a claim - Route for Shoppers You can return to this page at any time by going to claims route com (directly or via your claim confirmation email) to check for updates We will also send status updates via email when your claim is successfully filed, approved, and resolved
Uninstalling Route from Shopify To uninstall Route and remove the Package Protection widget from your Shopify store, please follow the three-part process outlined below
File and manage claims – Route How Route’s claims process works How do I file a claim on behalf of my customer? Claim status definitions How to check status of a claim Deadlines to file a claim Why was my customer’s claim denied? Refunds, reorders, and other claims resolution options How reimbursements work with Route’s AIR (Automated Issue Resolution) integration
Deadlines to file a claim - Route All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines This includes any claims filed by your customer, or filed by you on your customer’s behalf
Route Returns – Route Route Returns makes it simple for customers to file returns, receive labels, and track the progress of their return Within the Route Merchant Portal, merchants can see all filed returns and easily approve or deny them
Help Center - Route Resources Pricing Sign InSign InBook Demo Route Shoppers Sign in to track all your packages in one place Need help with your order? Support, refunds and replacements
Route Easily record anything on your screen with Jam
Claim status definitions – Route When you or your customers file a claim through Route, you can stay up-to-date throughout the issue resolution process in the Claims tab in the Merchant Portal