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Route: Track Everything In One Place Track Everything You Order in the Route App Get shipping notifications and real-time status updates on any delivery
Route Track: Package Tracking For the 21st Century With Route, customers track 11+ orders per month and check their package status 8-10 times Keep your brand top-of-mind and direct customers back to your site with immersive tracking that converts
How to file a claim - Route for Shoppers You can return to this page at any time by going to claims route com (directly or via your claim confirmation email) to check for updates We will also send status updates via email when your claim is successfully filed, approved, and resolved
Help Center - Route Resources Pricing Sign InSign InBook Demo Route Shoppers Sign in to track all your packages in one place Need help with your order? Support, refunds and replacements
Deadlines to file a claim - Route All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines This includes any claims filed by your customer, or filed by you on your customer’s behalf
Product Updates - Route. com Integrate Route Status to create a seamless post-purchase experience, capture signed-in shoppers, and reduce support tickets Available now for customers using Track and Protect
Customer Service Agent Learning Guide – Route Your login credentials will be the account information that was used to set up Route If you were not the primary user to set up your store account and need access, please contact your account manager to set up a profile for you
Route Returns – Route Route Returns makes it simple for customers to file returns, receive labels, and track the progress of their return Within the Route Merchant Portal, merchants can see all filed returns and easily approve or deny them
Refunds, reorders, and other claims resolution options - Route for Shoppers Once the retailer fulfills the replacement order, you will receive another email with information about the shipping carrier (UPS, USPS, FedEx, DHL, etc ), tracking number, as well as links to track your package via the carrier’s website and Route’s web tracking page