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Route: Track Everything In One Place Track Everything You Order in the Route App Get shipping notifications and real-time status updates on any delivery
File and manage claims – Route for Shoppers What does my claim status mean? Why was my claim denied? How Route’s claims process works Refunds, reorders, and other claims resolution options How to access refunds in PayPal, Venmo, and more What if I already initiated a chargeback with my bank? Why do I need an online notarized incident statement? A guide to the notarization process with
Route mobile app tracking FAQ - Route for Shoppers The Route mobile app offers a seamless way to keep track of all of your orders in one place That means you can shop anywhere (even Amazon) and track it with Route
Route Protect: Keep Your Shipments Protected Deepen customer loyalty and protect the planet When your customers protect a package with Route, they’re also protecting the planet Route calculates and offsets the carbon emissions involved in the delivery of every protected package, so that protected orders ship 100% carbon neutral
Route Easily record anything on your screen with Jam
Route Sign in to access your Route account and manage your brand's operations efficiently
How do I return my order? - Route for Shoppers Route makes it quick, easy, and inexpensive to make returns at select brands and retailers when you add our Return Shipping Protection to your orders To start a return, visit the brand or retailer’s website and follow the instructions provided
Customer Service Agent Learning Guide – Route Your login credentials will be the account information that was used to set up Route If you were not the primary user to set up your store account and need access, please contact your account manager to set up a profile for you
Claim status definitions – Route When you or your customers file a claim through Route, you can stay up-to-date throughout the issue resolution process in the Claims tab in the Merchant Portal