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Route: Track Everything In One Place How Route works — Route protects brands and their customers With licensed shipping protection, fast issue resolution, package tracking, product recommendations, and carbon neutral shipping
Route mobile app tracking FAQ - Route for Shoppers The Route mobile app offers a seamless way to keep track of all of your orders in one place That means you can shop anywhere (even Amazon) and track it with Route
File and manage claims – Route for Shoppers What does my claim status mean? Why was my claim denied? How Route’s claims process works Refunds, reorders, and other claims resolution options How to access refunds in PayPal, Venmo, and more What if I already initiated a chargeback with my bank? Why do I need an online notarized incident statement? A guide to the notarization process with
Route Easily record anything on your screen with Jam
Route mobile app data and privacy FAQ – Route for Shoppers To enable automatic tracking, Route requires read-only access to any email accounts you wish to sync with our app Once we have your permission, we parse your emails to collect only information on your online purchases, including tracking numbers, shipping carriers, and the items in your order
How much does Route Shipping Protection cost? - Route for Shoppers When a brand or retailer partners with Route, our Shipping Protection offering appears on your order’s checkout and or cart page, along with a small fee to protect your order and the option to opt in or out of our coverage
Customer Service Agent Learning Guide – Route Your login credentials will be the account information that was used to set up Route If you were not the primary user to set up your store account and need access, please contact your account manager to set up a profile for you
How Route’s claims process works – Route If it qualifies for coverage, Route automatically initiates whichever resolution your customer selected during the claims filing process—a replacement order, refund, store credit, gift card, etc , based on your store preferences—using our proprietary Automated Issue Resolution technology