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How to file a claim - Route for Shoppers You can return to this page at any time by going to claims route com (directly or via your claim confirmation email) to check for updates We will also send status updates via email when your claim is successfully filed, approved, and resolved
Route Protect: Keep Your Shipments Protected When your customers protect a package with Route, they’re also protecting the planet Route calculates and offsets the carbon emissions involved in the delivery of every protected package, so that protected orders ship 100% carbon neutral
Route mobile app tracking FAQ - Route for Shoppers The Route mobile app offers a seamless way to keep track of all of your orders in one place That means you can shop anywhere (even Amazon) and track it with Route
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What is Route Return Shipping Protection, and why do I need it? Route Shipping Protection covers orders that are lost, stolen, or damaged in transit, and makes it easy to resolve the issue in a few quick steps Returns are for circumstances when your item arrives in good condition, but you've decided you no longer want it
Product Updates - Route. com Integrate Route Status to create a seamless post-purchase experience, capture signed-in shoppers, and reduce support tickets Available now for customers using Track and Protect
Claim status definitions – Route When you or your customers file a claim through Route, you can stay up-to-date throughout the issue resolution process in the Claims tab in the Merchant Portal
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