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Route: Track Everything In One Place Track Everything You Order in the Route App Get shipping notifications and real-time status updates on any delivery
How to file a claim - Route for Shoppers You can return to this page at any time by going to claims route com (directly or via your claim confirmation email) to check for updates We will also send status updates via email when your claim is successfully filed, approved, and resolved
Can I track my order without the Route app? - Route for Shoppers You can monitor your order’s shipping status any time using Route’s web tracking page, which includes your order’s tracking status, its estimated delivery date, and in some cases, personalized product recommendations
How Route’s claims process works – Route for Shoppers As soon as you file a claim on a Route-protected order in our Resolve Center, we assess the issue against Route’s policies to determine whether it qualifies under our coverage
How and when to contact the shipping carrier - Route for Shoppers You can find all tracking information, including the carrier responsible for transporting your package, in the Route mobile app, on the web tracking page linked in the order confirmation email from Route, or in emails sent from the brand or retailer you purchased from
Help Center - Route Resources Pricing Sign InSign InBook Demo Route Shoppers Sign in to track all your packages in one place Need help with your order? Support, refunds and replacements
Deadlines to file a claim - Route All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines This includes any claims filed by your customer, or filed by you on your customer’s behalf
Route Admin Learning Guide Think of it as your own personal admin portal where you will have full visibility into everything happening with Route at your company, as well as where you can contact Support and change your settings
How do I return my order? - Route for Shoppers Route makes it quick, easy, and inexpensive to make returns at select brands and retailers when you add our Return Shipping Protection to your orders To start a return, visit the brand or retailer’s website and follow the instructions provided
How much does Route Shipping Protection cost? - Route for Shoppers When a brand or retailer partners with Route, our Shipping Protection offering appears on your order’s checkout and or cart page, along with a small fee to protect your order and the option to opt in or out of our coverage