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Why dont I see any new samples to claim? - Sampler Every month, new questions are added to some users' accounts You can increase your chances of matching by answering them if they appear on your account! But don't fret, if you don't see any new questions, it doesn't necessarily mean you won't match either
How do I change my password? - Sampler It's easy to reset your password through your Sampler account, simply go to your Profile page, and click the " Edit " button next to Password Go here for help, if you've forgotten your password and need to reset
Where are my samples? - Sampler If it's been a minute and you are curious where your order is, you can check the status from the Orders page of your Sampler account Unfortunately we are no longer able to offer tracking links, but you can check here to make sure your order was placed successfully
I forgot my password. How can I reset it? - Sampler To reset your password all you have to do is click the " Forgot password? " link on the Sampler login page Enter your email and instructions will be sent to your email
Getting Started - Sampler New to Sampler? Start here How do I match with samples?Can I match with samples in my country?
What do I do if my samples never arrived? - Sampler Lost or Stolen Samples At Sampler, we send millions of samples to our users every year Unfortunately, there is a small percentage of orders which get lost in the mail system Sometimes these are delivered a month late, sometimes they are lost forever Due to the limited inventory of our samples, which run out quickly, we are not able to reship