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Manage Your Account | ServiSolutions Make payments View basic loan balances, details and transaction history Get account notifications: payments received, insurance paid, taxes paid, etc Set up a profile with email notices Update contact information Request copies of loan documents (fee charged) If you’re not already signed up, simply visit Servicing Digital and create an account
Payment Information | ServiSolutions Pay your mortgage from a checking or savings account at your bank Make same-day payments to your mortgage account One-time online payments must be made by 7 p m CT to receive same day posting Due to daily maintenance, the online payment portal is not available between the hours of 7 p m and midnight CT Set up a single payment or an automatic schedule Online payments are FREE Automatic
Home | ServiSolutions ServiSolutions, a division of the Alabama Housing Finance Authority, provides reliable mortgage servicing for financial institutions
Homeowners | ServiSolutions Homeowner Information Welcome to ServiSolutions®, your mortgage loan servicer In business since March 2005, we service loans for housing finance agencies in Alabama, Arkansas, Mississippi, Missouri, and North Carolina as well as community banks in Alabama If you are new to ServiSolutions, your lender or mortgage servicer transferred servicing of your mortgage to us This is a common
Contact Us | ServiSolutions If you only want to make a payment by phone and do not need to speak to a customer service representative, select OPTION 2 from the phone menu Please have your account information ready 334 244 4350 866 339 2432 (Toll free)
About Us | ServiSolutions Your Mortgage Servicing Provider ServiSolutions offers residential mortgage servicing for financial institutions Consolidations in the banking industry in late 2004 threatened to move the servicing of AHFA home loans to offices outside Alabama AHFA’s Board of Directors saw an opportunity to create an avenue with which to serve the state’s homebuyers and ensure their mortgage servicing
Homeowners Insurance | ServiSolutions What is Homeowner’s Insurance? Homeowner’s insurance pays for losses and damage to your property if something unexpected happens, like a fire or burglary Your homeowners insurance may also cover the contents of your home and provide personal liability coverage Standard homeowner’s insurance doesn’t cover damage from earthquakes or floods, but it may be possible to add this coverage
Lenders | ServiSolutions Closed Loans Submitted for Purchase: 3-4 business days Pended for Purchase Loan Conditions: 3-4 business days
Loss Mitigation | ServiSolutions Our Process Loss Mitigation is the process where we work with struggling borrowers to try and find alternatives to foreclosure, reducing loss for the homeowner as well as the investor This communication normally occurs between the 90th day of delinquency up to 38 days prior to a foreclosure sale date However, a borrower who foresees an immediate documented hardship that will prevent payment
Loan Modification | ServiSolutions There are numerous loan modification programs available, including the federal government’s Home Affordable Modification Program (HAMP) Although the programs have different options for homeowners in different situations, all modifications are meant to help struggling homeowners keep their homes We will work closely with you to see which program may work for you