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Jira Service Desk | IT Service Desk ITSM Software - Atlassian Leverage Jira Service Management’s knowledge base to respond to and resolve incoming requests faster A unified view of work Triage, track, and assign incoming requests from various sources with queues and SLAs
ITIL Framework Guide: Core Principles Best Practices - Atlassian ITSM, or IT service management, is how IT teams manage the end-to-end delivery of IT services to customers This includes all the processes and activities to design, create, deliver, and support IT services
Was ist IT Service Management (ITSM)? - Atlassian Was ist IT Service Management (ITSM)? IT-Servicemanagement oder ITSM beschreibt, wie IT-Teams ihren Kunden IT-Services lückenlos bereitstellen Dazu gehören alle Prozesse und Aktivitäten rund um die Planung, Zusammenstellung, Lieferung und den Support von IT-Services
IT Change Management: ITIL Framework Best Practices - Atlassian Change management—also known as change enablement—is an IT practice designed to minimize disruptions to IT services while making changes to critical systems and services A change is adding, modifying, or removing anything that could have a direct or indirect effect on services