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Equitably tackling non-attendance of scheduled appointments A persistent issue for health care providers and patients is the non-attendance of scheduled appointments Of the 103 million outpatient appointments booked in 2021 22, 7 6% ended in ‘ did not attends’ [1] Not only do they put patients at risk of worsening conditions, but they drain resources for health care providers and create delays for other patients Non-attendances of scheduled
Successful project that sees reduction in number of missed appointments . . . A TEESSIDE based Trust is celebrating a successful project that has seen them actively reduce non-attendance, also known as did not attend (DNA) appointment rates, over an eighteen-month period Paediatrics, obstetrics and gynaecology services at North Tees and Hartlepool NHS Foundation Trust took part in a scheme that saw a clinical pathway co-ordinator pick up […]
Long Term Plan will be a game changer - NHS England The Director of the national Elective Care Transformation Programme explains why and how the NHS is working to reduce unnecessary face-to-face outpatient appointments: The NHS Long Term Plan commits to reducing face-to-face outpatient appointments by up to a third over the next five years This will be a game-changer for many patients
A zero cost way to reduce missed hospital appointments Summary Around 1 in 10 hospital outpatient appointments are missed every year in England Missed appointments can lead to worse patient care and waste NHS resources Many hospitals send patients a
Improving together Reducing the number of missed outpatient appointments Reducing the number of missed outpatient appointments There has been a concerted effort to tackle missed outpatient appointments using the Improving Together approach, resulting in up to 600 more patients attending each month
Reducing did not attends (DNAs) in outpatient services NHS England » Reducing did not attends (DNAs) in outpatient servicesDocument first published: 2 February 2023 Page updated: 2 October 2023 Topic: Elective care, Patient care Publication type: Guidance
‘No more routine outpatient appointments in the NHS’: it is time to . . . Abstract Currently, outpatient care in the UK is expensive and needs improvement, with traditional systems having been identified as no longer fit for purpose Making sustainable changes to outpatient appointment systems is vital in order to meet increasing demands and cost Shifting to data and technology-driven outpatient care may be one way to tackle these demands As technology becomes
Transforming outpatient services for patients We supported NHS England to improve patients’ experience of outpatient services, focusing on GP referrals to hospitals The patient panel and focus group we brought together enabled NHS England to hear the perspectives of diverse communities and work with them to craft recommendations to improve referrals for all patients
NHS England publishes guidance on reducing ‘did not attends’ in . . . NHS England has published guidance detailing how trusts can reduce instances of ‘did not attends’ (DNAs) for outpatient appointments RCOphth Policy Advisor David Murray summarises what’s in the guidance, how it might affect ophthalmology services and what else is needed to tackle outpatient backlogs in ophthalmology
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