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Get listing of all Incidents touched by Assignment Group : r servicenow I am looking to create a report that shows the incidents my team has either opened, or at some point in the life cycle, has been assigned the incident For incidents that they open or were the final "assigned" group this is fairly easy
servicenow report list all ticket on which my group worked I want to see all incidents opened last month that were assigned to my groups at some time You can find whether an incident was assigned to a user from record history You can write a script to filter the history on "assigned to" and then check if the user belongs to your team
Partheeban37 SLA-Management-for-Hardware-Group - GitHub To implement and manage an SLA in ServiceNow for hardware-related incidents categorized as Priority 4, ensuring incidents are addressed within 16 business hours, pausing the SLA when the incident is on hold, and stopping the SLA when the incident is resolved or closed
How to Create and Manage Incidents in ServiceNow ServiceNow provides a robust platform to handle incidents efficiently, ensuring minimal disruption to business operations In this blog post, we will guide you through the process of creating and managing incidents in ServiceNow
Knowledge Base - ServiceHub Question How do I find my incidents, tasks, or other work in ServiceNow? Answer There are several ways to find your work in ServiceNow 1 Search for My Work To find all work assigned to you, enter My Work into the All menu Then select My Work from the list
r servicenow on Reddit: Is there a way to filter incidents that were at . . . We have been tasked with finding data from our Assignment group going back 3 years, but since the incidentes we receive often come from different groups, locations and have varying degrees of complete information, there is no reliable way to filter it