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Scammers Impersonating Ledger Employees via Phone Calls Scam Overview Fake phone call from Ledger employee Malicious actors scammers open a case on support ledger com using your email address, triggering an automated email from Ledger notifying you about the case The scammer follows up with a misleading phone call, referencing the automated email to sound legitimate They may instruct you to update Ledger Wallet™ (formerly Ledger Live) through a specific website This is an attempt to trick users into revealing their 24-word Secret Recovery
Support Article - Ledger Stay in touch with Ledger Announcements can be found in our blog Press contact: media@ledger com
Leave your questions here for the Ledger Support Team and the . . . - Reddit Weekly Ask Ledger Anything thread - so your questions on hardware wallet, security, Ledger Live, coin integration and whatever else you might have doubts about can get answered A few ground rules: If you are posting support-related questions, please first check out our support page and click the “help” button at the bottom right of the page You will be able to get a support ticket number We will need your ticket number here to locate your case! Topics to please avoid: Buy sell
Our Journey to Improve Customer Support At Ledger At Ledger, we took concrete action to improve our Customer Support standard and better serve our users Key product issues are now behind us (i e MetaMask connection), our Customer Support team nearly quadrupled compared to a year ago and while we were previously replying within days, we are now replying within hours
Ledger Support ⓘ Facing any issues? Visit our dedicated page for ongoing issues to find helpful solutions