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About Us - VIPdesk – Elevating Customer Care for Iconic Brands At VIPdesk, we believe brand loyalty is built with every customer interaction Each experience is an opportunity to reinforce a customer’s love for a brand And no matter how leading edge our technology is, it will never replace the power of the one-to-one connection we build with your customers
Services - VIPdesk Customer Service BPO Outsourcing VIPdesk leverages over 20 years of experience in operating both brick and mortar and virtual customer service models Today, we have a presence all across North America and now operate using primarily a remote model with team members located in over 40 states
Our Approach - VIPdesk – Elevating Customer Care for Iconic Brands At VIPdesk, we know the success that results from a collaborative partnership Working together and solving challenges with our clients in a proven process consistently creates a more powerful solution for elevating the customer’s experience
Elevating Customer Care for Iconic Brands - VIPdesk Integrated with Zendesk, Digital Genius is VIPdesk’s answer to the increasing demand for AI-driven customer service solutions By incorporating the AI platform, VIPdesk has the capabilities to put customer…
Why VIP - VIPdesk Customer Service BPO Outsourcing Resolve up to 80% of customer service cases with VIPdesk’s elevated ai cx solutions Whether you’re ready to scale support with AI, human agents, or a seamless blend of both — we’re here to help
Our History - VIPdesk – Elevating Customer Care for Iconic Brands After a global merger in 2010, VIPdesk led a global rollout of service delivery standards for operations in 27 countries Then, in 2014, VIPdesk became the company it is today as our CEO Sally Hurley spun-off to focus exclusively on next generation elevated customer care
Impact - VIPdesk – Elevating Customer Care for Iconic Brands Through our certification from non-profit B Lab, VIPdesk has met rigorous standards of social and environmental performance, accountability and transparency We’ve evaluated how our practices impact all our stakeholders including employees, customers, community and the environment
VIPdesk Expands Its Global Capabilities by Launching Teams in The . . . VIPdesk’s suite of services include Omni-Channel Customer service handling including all traditional and digital contact channels, social media management, back-office support and customer experience consulting complemented with AI powered customer analytics, automation and agent assist solutions