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Does My Registry have an app? - The Bay Yes - Download the My Registry app in the App store or Google Play store The app will allow you to scan items in our stores
Why is my points balance negative? - The Bay You may have made a redemption which reduced your points balance, and then returned merchandise which reduced your balance below zero
Will I be charged tax on my order? - The Bay Yes, we are required by law to charge applicable sales tax on purchases made online Tax is based on the destination of your order and the nature of the product(s) purchased and will be calculated at the time of checkout
How do I track the return I’ve sent back by mail? - The Bay You can track the status of your return in your return confirmation email Please allow 10–14 business days for us to process your return, and up to one week after the processing period to receive a refund to your original form of payment
Can I access my old Hudson’s Bay registry? - support. thebay. com In April, Hudson's Bay gift registry migrated to MyRegistry platform If you wanted to keep your Hudson's Bay Gift Registry, you had to sync it to MyRegistry platform by April 25th 2023 If you did not sync your registry, please contact MyRegistry at customercare@myregistry com or (201) 886-1000 and they will assist