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How to send only recent comments added on incident record To get the latest comments use an email script and use the below script: var latest_comments = currrent comments getJournalEntry(1); This method retrieve the latest additional comments
How to display Email responses in the Worknotes instead of Comments . . . OOB, an email response is shown as a Comment in a record's Activity Stream However, there may be certain implementations where emails need to be recorded as Worknotes (ex: email contains sensitive info) For this example, I will use the OOB "Update Change" email action for the change_request table
display last additional comment in notification - ServiceNow In this video i have explained about Web service integration in ServiceNow like how it works, how we can configure it, what are the prerequisite and many more I have covered below topics in this video
Solved: Re: Recent Comments - Mailscript pulling through u . . . - ServiceNow I'm hoping this is a straightforward fix for someone with more Javascript knowledge than I hold, and would be incredibly grateful if someone could assist by telling me what needs to be amended in the script above to break each update
Viewing last two comments when using getJournalEntry to add a journal . . . When a comment in a notification contains two new-line characters, the last comment is split ServiceNow product documentation explains that when a journal entry is added to a notification using getJournalEntry, the separation between comments can be done using \n\n: