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B2B Customer Service: How To Use AI Agents For Complex Cases - Salesforce Fortunately, AI agents like Agentforce can help your business overcome these challenges and deliver exceptional B2B customer service alongside your service reps For one, Agentforce can effectively and independently handle complex B2B cases within the guardrails your business sets
Generative AI In B2B Customer Support: Dynamic Knowledge Base Creation In this knowledge creation paper, the author presents a new Generative AI framework that enables the creation and constant update of knowledge bases using information from product documentation, CRM data, and customer feedback
Pylon - Best AI Customer Support Software for 2025 Pylon offers a full-featured AI customer support platform built specifically for B2B teams It combines AI agents, knowledge management, and internal collaboration into a seamless solution
Artificial Intelligence in Customer Service: 7 B2B Solutions Artificial intelligence in customer service is revolutionizing how B2B companies interact with their clients Recent studies by Gartner show that organizations implementing AI customer service solutions see a remarkable 40% increase in operational efficiency and a 35% boost in customer satisfaction rates
The Future of B2B Customer Support with an AI-Driven Approach In this article, we will explore the future of B2B customer support and how AI, combined with IT outstaffing, is reshaping the way businesses engage with their clients Traditionally, B2B customer support has relied heavily on human agents to handle inquiries, resolve issues, and provide assistance
Generative AI in B2B SaaS: Unlock Smarter Customer Support Generative AI in B2B SaaS empowers teams to resolve issues faster, personalize conversations, and automate repetitive tasks – without adding headcount This blog explores how SaaS companies are using AI to transform CX, boost agent productivity, and drive measurable ROI in 2025
AI Customer Service Solutions for B2B Commerce | Go Autonomous Autonomous Commerce is an AI-powered solution designed to streamline B2B customer service automation, combining smart inbox management, AI case management software, and workflow routing It connects your inbox, CRM, and ticketing system to help service teams resolve faster, stay organized, and scale without complexity
The AI Revolution in B2B Customer Service - kasmodigital. com This whitepaper explores how Salesforce’s AI-powered solution, Agentforce, can revolutionize B2B customer service in 2025 and beyond It addresses challenges like complex support needs, limited resources, rising expectations, and data silos
10 Best AI Knowledge Management Tools in 2025 | 10x Efficiency Best AI Knowledge Management Tools: stats, detailed reviews, tool comparisons, use cases, Reddit picks, LLM vs AI tools, 2025 trends, FAQs more Customer service support knowledge base: LiveAgent: Help desk + knowledge base, multichannel ticketing: Enterprise-wide content discovery: