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CCW | Las Vegas June 2025 - Genesys About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale
Xperience 2025 - Genesys Join experts in your industry at Genesys Xperience 2025 Xperience 2025 will include everything you need to deliver an industry-leading customer and employee experience From best practices in breakout sessions to hands-on knowledge in workshops, you’ll gain the insights you need to build a competitive advantage through customer experience
Genesys Customer Advocacy Program - GCAP The Genesys Customer Advocacy program (GCAP) is a connected and personalized experience across the Genesys Community GCAP members can engage in a range of activities to earn points along the way The updated program includes a simplified points system, activities that match your specific interests and new member levels - with rewards at every stage
Login or Register - Genesys About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale
Genesys Cloud - UI New Features - Genesys In a future release, Genesys Cloud will introduce a redesigned navigation system and an updated information architecture aimed at improving usability and streamlining how users access features across the platform The upcoming changes reorganize the layout into a hierarchical, clearly labeled global menu
Genesys Cloud - Main Best Answer Like Hermina Cosic Genesys Actions Posted 4 days ago Hi Sandor, As Samuel mentioned you can see every attempt in the Campaign view But if you'd like to keep track of this in the contact list, you'd need to have a custom column and create a wrap-up rule where you just increment value in that custom coulmn by one each time
Genesys Cloud - Main - Genesys Natively inside Genesys? I'm thinking no but check with Care, I appreciate the feedback Caleb As you alluded to, the solution may be technically achievable but So, we did this in a bit of a cheater's way We created 12 audio files of the DTMF tones and called Patrick, This is a pretty creative workaround that I will take a look at
Genesys Cloud - Main - Genesys Hi,I want to update the agent name under the agent profile section, but the field is somehow missing in that section It was there few weeks back Anything chang