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Home - Genesys Posted in: Genesys Cloud - Developer Community! To clarify my goal: I need to reliably trigger a workflow specifically when an agent makes an outbound email manually on behalf of a queue This specific interaction type does not seem to be captured by the current event configuration I tired
Genesys Cloud CX - Beta HQ Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule For more information, see the Genesys Cloud release schedule
Genesys Cloud - Main Randomly, Genesys will seem to lose track of the headset that is connected to the physical devices, causing either the phone icon in Genesys to turn red, the Audio Controls to display "Enable microphone permissions to enable audio controls", or everything in Gensys will LOOK like it should work, but the agent with have no audio, mic, or both
Genesys Cloud - Beta HQ The Genesys Beta Community is a great place to ask questions, connect with others, and stay in the know
Genesys Cloud Release Notes | March 24th 2025 | Workforce Engagement . . . Genesys previously announced that, during the week of December 7, 2024, Genesys would migrate an additional 18 CIDR block of IP addresses used for Genesys Cloud public-facing media services Genesys postponed that date to April 5, 2025 These addresses supplement existing regions and cover growth in future regions The new IP range is 136 245 64 0 18 Additionally, Genesys will expand the RTP
Genesys Cloud: Disaster Recovery and Backup Automation | Genesys Cloud . . . We are currently exploring disaster recovery strategies for Genesys Cloud, particularly focusing on how to handle the complete loss of our existing Genesys Cloud organization and the subsequent need to recreate a new organization from scratch
Genesys Cloud - UI New Features Welcome to your go-to resource for modernizing the Genesys Cloud agent workspace This toolkit has everything you need to ensure a smooth transition to the multipanel agent UI There are 10 Chapters in the toolkit, many with more than one thing for you to check out So, dive in to the material to learn how to adopt this exciting update
Request: Reduce prices for certification exams | Certification and Training As it stands today, Genesys customers and partners who get the most from their learning subscriptions are consuming the instructor-led training and also using the self-study and eLearning courses as references and or in preparation for certification