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Home - Genesys The site home pageHi Ryan, Yes I feel this has helped with the disconnects, we only had 23 in total last week and only 1 of those was from a user that we had LLDP disabled It may not have completely eliminated the issue but it has alleviated it in my opinion
Genesys Cloud - Beta HQ The Genesys Beta Community is a great place to ask questions, connect with others, and stay in the know
Desktop App Vs. Web Browser | Genesys Cloud - Main Good question Daniel GCBA is a great solution for many customers for providing screen recording in the browser Regarding the recent issue you mentioned, the black-out notification boxes weren't necessarily anything to do with the desktop app or any versions of the desktop app released A web API recently utilized by the web app was introduced in versions of Chrome after a particular release
Genesys Cloud CX Release Notes - August 11, 2025 | Genesys Cloud CX . . . Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule For more information, see the Genesys Cloud release schedule
Upcoming Events - Genesys Genesys Cloud Overview: Empowering Modern Contact Centers When: Jan 22, 2026 from 11:00 to 12:00 (ET) Community: Certification and Training
Genesys Cloud - UI New Features Welcome to your go-to resource for modernizing the Genesys Cloud agent workspace This toolkit has everything you need to ensure a smooth transition to the multipanel agent UI There are 10 Chapters in the toolkit, many with more than one thing for you to check out So, dive in to the material to learn how to adopt this exciting update
Genesys Cloud Deprecation: BYOC-Premises – Genesys Hardware Solution . . . Genesys understands that due to regulatory or connectivity constraints, certain countries require a premises-based media deployment If you require a premises deployment, Genesys recommends transitioning to a BYOC Premises – Customer Hardware Solution edge device
Certification and Training - Genesys A community for professionals invested in Genesys Certification programs to meet and discuss available courses and opportunities
Disconnect Reasons | Genesys Cloud - Main I see separate parts of that disconnect reason on the "Disconnect reasons in the interaction's detail view" page in the Genesys Cloud Resource Center, but I don't see this specific reason listed (attached is the participant details from the interaction in question)