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Home - Genesys Posted in: Genesys Cloud - Developer Community! Hi, Thank you so much for quick reply and detailed steps But we are in need to call the data action from call rule sets (Pre call) for outbound campaign So here we will not have any flow or script involved Hence I was looking for any workaround
Genesys Cloud CX Release Notes - August 11, 2025 | Genesys Cloud CX . . . Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule For more information, see the Genesys Cloud release schedule
Genesys Cloud - Beta HQ The Genesys Beta Community is a great place to ask questions, connect with others, and stay in the know
Genesys Cloud - UI New Features Welcome to your go-to resource for modernizing the Genesys Cloud agent workspace This toolkit has everything you need to ensure a smooth transition to the multipanel agent UI There are 10 Chapters in the toolkit, many with more than one thing for you to check out So, dive in to the material to learn how to adopt this exciting update
Replacement for Genesys Enhanced TTS Due to Deprecation | Genesys Cloud . . . Following Genesys' announcement of the deprecation of "Genesys Enhanced TTS" (excluding Polly, which doesn't meet our needs), we are seeking a replacement We want to engage with the community to understand what alternative solutions you are considering and any challenges encountered during your evaluation Thank you in advance and much
Genesys Cloud Deprecation: BYOC-Premises – Genesys Hardware Solution . . . Genesys understands that due to regulatory or connectivity constraints, certain countries require a premises-based media deployment If you require a premises deployment, Genesys recommends transitioning to a BYOC Premises – Customer Hardware Solution edge device
Upcoming Events - Genesys Genesys Cloud Overview: Empowering Modern Contact Centers When: Jan 22, 2026 from 11:00 to 12:00 (ET) Community: Certification and Training
New Feature: Agent Timeline View | Genesys Cloud - Main New Feature: Agent Timeline View is Now Live! We're excited to announce that the Agent Timeline View is now available in Genesys Cloud! This new view gives supervisors powerful visibility into an agent's day, providing a detailed visual timeline of status changes and interactions-including voice, chat, email, message, and callback sessions
Disconnect Reasons | Genesys Cloud - Main I see separate parts of that disconnect reason on the "Disconnect reasons in the interaction's detail view" page in the Genesys Cloud Resource Center, but I don't see this specific reason listed (attached is the participant details from the interaction in question)