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Lucet WebPass Effective November 1st, 2025, authorizations related to care for SCAN members will no longer be supported through the WebPass portal and will need to be submitted via Fax (800-411-0671) or email (UMCCMDEPARTMENT@scanhealthplan com) to SCAN directly Authorizations for all other supported health plans may continue to be submitted via WebPass
EAP Provider Information To request an EAP authorization, please contact New Directions at 800-624-5544 or 816-237-2352 Our telephone prompt will allow you to leave a brief voice message requesting an EAP authorization or to ask a question
Provider_and_Facility_Manual_2019 - ndbh. com New Directions takes a population health, member-centric approach that meets members where they are and matches the level of intervention to the members’ needs Our approach is inclusive of mental health, substance use, chronic health conditions and social determinants of health
Medical Necessity Criteria New Directions Behavioral Health (“New Directions”) is a limited liability company founded in 1994 Our products include managed behavioral health care, employee assistance, and health coaching
NEW DIRECTIONS BEHAVIORAL HEALTH, L. L. C. - ndbh. com Guidelines for Treatment Record Documentation section of New Directions’ Provider Manual for standards on client file document quests for ABA treatment benefit coverage based upon clinical information submitted
Provider Directory Search - ndbh. com Member ID not found – New Directions does not manage the provider network Please search for providers in Blue Card or contact your Home Plan (Note: The information you receive does not guarantee your benefit coverage Please verify your benefits and eligibility by calling the telephone number listed on the back of your health insurance card )
Fill out the form to name an authorized delegate This form allows New Directions Behavioral Health to share information about your healthcare account with someone else For instance, you might want us to share your private healthcare information with your spouse, another family member, your child’s guardian, your employer or a parent