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About Pointel - Contact Center Software Solutions Pointel provides enterprise routing solutions tailored to improve customer experience and optimize resources Integration of front office resources, back office resources and business rules creates a consistent customer experience which allows enterprises to be more agile and customer focused
Call Contact Center Software Solutions | Pointel Pointel CXi, the IVR analytics platform, maps the entire customer journey and analyzes calls end-to-end to turn data into actionable insights Centralized reporting is essential for seamless customer journeys, as it is critical to know where calls are transferred or abandoned
Pointel Dynamic Contact Center Manager | DCCM Pointel Dynamic Contact Center Manager is a browser based configuration software that allows contact center supervisors to manage and analyze dynamic information end to end
Genesys Cloud Configuration Management Solution | Genesys CMS - Pointel Pointel CMS captures all of the changes within your contact center and provides the information graphically so you can quickly and easily understand the changes made to your Genesys Configuration Management Environment
Unlock Efficiency and Control with Pointel ID and Access Manager Pointel ID and Access Manager automates Moves, Adds, Changes, and Deletes (MACDs), reducing provisioning time from days to minutes This eliminates repetitive work, reduces errors, and cuts operational costs while improving workforce readiness
Best Contact Center Services | Pointel Pointel offers complete contact center services and solutions based upon the award-winning Genesys suite of products Our solutions are comprehensive, taking our customers from infrastructure planning to post-deployment operations support
Genesys Cloud Identity and Access Manager - pointel. com Pointel Identity and Access Manager, automates the entire process of agent provisioning and decommissioning to assure a great customer experience It simplifies the day-to-day complex provisioning tasks and empowers businesses to become more agile
Transform Your Contact Center with DCCM: The Key to Operational . . . Ready to Transform Your Contact Center? With DCCM, the future of your contact center is bright Simplify management, boost performance, and deliver exceptional customer experiences—all with one powerful solution Contact us today at contact@pointel com to learn more about how DCCM can revolutionize your operations Comments are closed here