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Route: Track Everything In One Place See everything Route has to grow your business Route offers shipping protection, fast issue resolution, package tracking, product recommendations, and carbon neutral shipping
How Route’s claims process works – Route If it qualifies for coverage, Route automatically initiates whichever resolution your customer selected during the claims filing process—a replacement order, refund, store credit, gift card, etc , based on your store preferences—using our proprietary Automated Issue Resolution technology
Route Search for answers to common problems and get support from our team
Route Track: Package Tracking For the 21st Century Generic tracking pages kill post-purchase engagement With Route, customers track 11+ orders per month and check their package status 8-10 times Keep your brand top-of-mind and direct customers back to your site with immersive tracking that converts
Deadlines to file a claim - Route All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines This includes any claims filed by your customer, or filed by you on your customer’s behalf
Route Resolutions taken by Route’s team directly are marked as “Route Refunded” or “Route Replacement”, and no reimbursement is needed for these resolution types, as Route has paid this money directly
Shopper FAQs – Route for Shoppers What is Route? Route is a package tracking and shipping protection provider We support brands by protecting their customers’ online orders from damage, loss, and theft If something goes wrong, customers (that’s you!) can quickly and conveniently resolve their issue in just a few steps
File and manage claims – Route How Route’s claims process works; How do I file a claim on behalf of my customer? Claim status definitions; How to check status of a claim; Deadlines to file a claim; Why was my customer’s claim denied? Refunds, reorders, and other claims resolution options; How reimbursements work with Route’s AIR (Automated Issue Resolution) integration
Route for Shoppers Search for answers to common problems and get support from our team
Shoppers - Route Route keeps tabs on your deliveries so you don’t have to Get notified every step of the way