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Route: Track Everything In One Place Track Everything You Order in the Route App Get shipping notifications and real-time status updates on any delivery
Route Track: Package Tracking For the 21st Century With Route, customers track 11+ orders per month and check their package status 8-10 times Keep your brand top-of-mind and direct customers back to your site with immersive tracking that converts
How to file a claim - Route for Shoppers You can return to this page at any time by going to claims route com (directly or via your claim confirmation email) to check for updates We will also send status updates via email when your claim is successfully filed, approved, and resolved
Help Center - Route Resources Pricing Sign InSign InBook Demo Route Shoppers Sign in to track all your packages in one place Need help with your order? Support, refunds and replacements
How Route’s claims process works – Route for Shoppers As soon as you file a claim on a Route-protected order in our Resolve Center, we assess the issue against Route’s policies to determine whether it qualifies under our coverage
Route Good Afternoon! When you have new shipments, you can track them here
Deadlines to file a claim - Route All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines This includes any claims filed by your customer, or filed by you on your customer’s behalf
Route Easily record anything on your screen with Jam
Claim status definitions – Route When you or your customers file a claim through Route, you can stay up-to-date throughout the issue resolution process in the Claims tab in the Merchant Portal
Merchant Portal – Route Claims Tab (Protect Only) Engage Tab (Track Discover Only) Track Tab Admin Tab Finance Tab empty FAQs - Browse By Common Questions Insights Report Breakdown Merchant Portal Product Catalog Tab FAQ Route SMS Cannabis Policy FAQ Route SMS Shipping Notifications FAQ Cause Tags FAQ Is Route a taxable or non-taxable product? See all 9 articles