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Route: Track Everything In One Place Track Everything You Order in the Route App Get shipping notifications and real-time status updates on any delivery
Help Center - Route Resources Pricing Sign InSign InBook Demo Route Shoppers Sign in to track all your packages in one place Need help with your order? Support, refunds and replacements
Shopper FAQs – Route for Shoppers Route offers the option to protect your online orders from damage, loss, and theft with our licensed Shipping Protection And if something happens, we’re here to help with a fast, convenient resolution
How to file a claim - Route for Shoppers You can return to this page at any time by going to claims route com (directly or via your claim confirmation email) to check for updates We will also send status updates via email when your claim is successfully filed, approved, and resolved
What does my tracking status mean? – Route for Shoppers Tracking statuses can be confusing We’re here to help Below is a list of some common shipping updates that you may encounter while tracking your package, as well as a corresponding explanation an
How do I return my order? - Route for Shoppers Route makes it quick, easy, and inexpensive to make returns at select brands and retailers when you add our Return Shipping Protection to your orders To start a return, visit the brand or retailer’s website and follow the instructions provided
Route mobile app data and privacy FAQ – Route for Shoppers To enable automatic tracking, Route requires read-only access to any email accounts you wish to sync with our app Once we have your permission, we parse your emails to collect only information on your online purchases, including tracking numbers, shipping carriers, and the items in your order
Customer Service Agent Learning Guide – Route Your login credentials will be the account information that was used to set up Route If you were not the primary user to set up your store account and need access, please contact your account manager to set up a profile for you
Claim status definitions – Route When you or your customers file a claim through Route, you can stay up-to-date throughout the issue resolution process in the Claims tab in the Merchant Portal