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Route: Track Everything In One Place Track Everything You Order in the Route App Get shipping notifications and real-time status updates on any delivery
Route Track: Package Tracking For the 21st Century With Route, customers track 11+ orders per month and check their package status 8-10 times Keep your brand top-of-mind and direct customers back to your site with immersive tracking that converts
Deadlines to file a claim – Route All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines This includes any claims filed by your customer, or filed by you on your customer’s behalf
Route Admin Learning Guide As a Route Admin we want to make sure you're supported with all things Route Each of the items will be covered below 1 ROUTE OVERVIEW Before we get too far down the road, it’s important to understand why we are here Why Route? What is included for you to take advantage of? What is the best way to utilize our services?
Route Search for answers to common problems and get support from our team
How much does Route Package Protection cost? How much does Route Package Protection cost? Route Package Protection covers lost, damaged, or stolen items and can be purchased by your customers during the checkout process with our opt-in and opt-out coverage options
Shoppers - Route Your orders with Route finance reforestation and other projects that remove carbon in the atmosphere Wondering where your packages are? We built you a map that tells you everything you need to know at a glance – and it feels like magic Take the greener Route
File and manage claims – Route for Shoppers What does my claim status mean? Why was my claim denied? How Route’s claims process works Refunds, reorders, and other claims resolution options How to access refunds in PayPal, Venmo, and more What if I already initiated a chargeback with my bank? Why do I need an online notarized incident statement? A guide to the notarization process with
Orders Tab Overview – Route In the Merchant Portal, you will be able to view the details for any orders that have been created and have selected Route Package Protection at the time of checkout This dashboard will help you answer any questions your customers may have about their order and will also provide you with the ability to file an issue on behalf of your customer
How and when to contact the shipping carrier - Route for Shoppers You can find all tracking information, including the carrier responsible for transporting your package, in the Route mobile app, on the web tracking page linked in the order confirmation email from Route, or in emails sent from the brand or retailer you purchased from