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Route: Track Everything In One Place See everything Route has to grow your business Route offers shipping protection, fast issue resolution, package tracking, product recommendations, and carbon neutral shipping
Route Track: Package Tracking For the 21st Century Generic tracking pages kill post-purchase engagement With Route, customers track 11+ orders per month and check their package status 8-10 times Keep your brand top-of-mind and direct customers back to your site with immersive tracking that converts
Deadlines to file a claim – Route All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines This includes any claims filed by your customer, or filed by you on your customer’s behalf
Route Admin Learning Guide As a Route Admin we want to make sure you're supported with all things Route Each of the items will be covered below 1 ROUTE OVERVIEW Before we get too far down the road, it’s important to understand why we are here Why Route? What is included for you to take advantage of? What is the best way to utilize our services?
Route Search for answers to common problems and get support from our team
Route for Shoppers Search for answers to common problems and get support from our team
How much does Route Package Protection cost? – Route How much does Route Package Protection cost? Route Package Protection covers lost, damaged, or stolen items and can be purchased by your customers during the checkout process with our opt-in and opt-out coverage options
Shoppers - Route Route keeps tabs on your deliveries so you don’t have to Get notified every step of the way
File and manage claims – Route for Shoppers How Route’s claims process works; Refunds, reorders, and other claims resolution options; How to access refunds in PayPal, Venmo, and more; What if I already initiated a chargeback with my bank? Why do I need an online notarized incident statement? A guide to the notarization process with OneNotary
How and when to contact the shipping carrier - Route for Shoppers You can find all tracking information, including the carrier responsible for transporting your package, in the Route mobile app, on the web tracking page linked in the order confirmation email from Route, or in emails sent from the brand or retailer you purchased from