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Route for Shoppers Track Your Package Customer Support Route for iOS Route for Android Terms and Conditions Privacy For Merchants
Track - Route Route transforms generic carrier tracking into an immersive branded experience Customize tracking pages with your logo, colors, and messaging to maintain brand consistency post-purchase
File and manage claims – Route for Shoppers What does my claim status mean? Why was my claim denied? How Route’s claims process works Refunds, reorders, and other claims resolution options How to access refunds in PayPal, Venmo, and more What if I already initiated a chargeback with my bank? Why do I need an online notarized incident statement? A guide to the notarization process with
Where is my order? – Route for Shoppers You can monitor your order’s shipping status any time using Route’s web tracking page, which includes your order’s tracking status, its estimated delivery date, and in some cases, personalized product recommendations
Tracking with Route Route displays all your online orders in a central, visual tracking app We use the shipping and tracking information you receive at the
How to file a claim - Route for Shoppers You can return to this page at any time by going to claims route com (directly or via your claim confirmation email) to check for updates We will also send status updates via email when your claim is successfully filed, approved, and resolved
How Route’s claims process works – Route for Shoppers As soon as you file a claim on a Route-protected order in our Resolve Center, we assess the issue against Route’s policies to determine whether it qualifies under our coverage
Deadlines to file a claim - Route for Shoppers For more information about our coverage, read our Route Shipping Protection policies If you purchased our Shipping Protection and encountered an issue with your order, please read the below guidelines for when to file a claim
Shopper FAQs – Route for Shoppers Route offers the option to protect your online orders from damage, loss, and theft with our licensed Shipping Protection And if something happens, we’re here to help with a fast, convenient resolution