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Route: Track Everything In One Place Track Everything You Order in the Route App Get shipping notifications and real-time status updates on any delivery
Tracking with Route Route displays all your online orders in a central, visual tracking app We use the shipping and tracking information you receive at the
File and manage claims – Route for Shoppers What does my claim status mean? Why was my claim denied? How Route’s claims process works Refunds, reorders, and other claims resolution options How to access refunds in PayPal, Venmo, and more What if I already initiated a chargeback with my bank? Why do I need an online notarized incident statement? A guide to the notarization process with
How to file a claim - Route for Shoppers You can return to this page at any time by going to claims route com (directly or via your claim confirmation email) to check for updates We will also send status updates via email when your claim is successfully filed, approved, and resolved
Route Protect: Keep Your Shipments Protected Deepen customer loyalty and protect the planet When your customers protect a package with Route, they’re also protecting the planet Route calculates and offsets the carbon emissions involved in the delivery of every protected package, so that protected orders ship 100% carbon neutral
What does my tracking status mean? – Route for Shoppers Tracking statuses can be confusing We’re here to help Below is a list of some common shipping updates that you may encounter while tracking your package, as well as a corresponding explanation an
Products - Route Engage Remarketing, reimagined Boost sales with Route's AI-powered product engine that provides personalized recommendations for each customer
Route Admin Learning Guide Think of it as your own personal admin portal where you will have full visibility into everything happening with Route at your company, as well as where you can contact Support and change your settings
How Route’s claims process works – Route If it qualifies for coverage, Route automatically initiates whichever resolution your customer selected during the claims filing process—a replacement order, refund, store credit, gift card, etc , based on your store preferences—using our proprietary Automated Issue Resolution technology